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Internal operations
Internal work assistant with RAG (knowledge agent)
RAG assistant that connects company documents, project data, tasks and files into a single AI-accessible knowledge layer.
Challenge
Company knowledge was scattered across documents, FAQs, SOPs, project tools, CRM records, task lists, files and emails. Employees searched manually, asked colleagues repeated questions or made decisions without full context.
Solution
- Hybrid knowledge base: traditional search + semantic search.
- Assistant connects to approved data sources (documents, FAQs, SOPs, project systems, files, CRM records) with access permissions enforced.
- Users ask in natural language and receive factual answers grounded in company data.
- Answers cover tasks, deadlines, project context, correspondence summaries and other work information.
Results
- Faster access to company knowledge.
- Fewer repeated internal questions.
- Better onboarding and task visibility.
- Decisions made with fuller context.
Our approach
RAG agent + hybrid search + permission-aware data source connectors. We typically pilot with 1–2 sources first, then expand.
Best fit for
- Companies with many internal documents.
- Teams using project management systems.
- Organisations with SOPs, FAQs and policies.
- Operations, HR, PMO and IT teams.
Facing a similar challenge?
We'll assess whether this approach fits your processes and what value it would realistically deliver.
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