User journeys
Clear paths for customers, employees or partners from first launch to completed task.
When you need a mobile app
- 1
Customers order or use your service repeatedly and need fast access on their phone.
- 2
Employees work in the field, in a warehouse or at customer sites and record data on paper or in chats.
- 3
You need push notifications, reminders or location features a web interface cannot provide.
- 4
Work has to continue with poor connectivity and sync later.
- 5
The app must use the same data as your CRM, ERP or ordering system.
What the system covers
Platform choice
iOS, Android or cross-platform, chosen by users, budget and feature set.
Authentication
Secure sign-in, accounts, roles and session management.
Notifications
Push notifications, reminders and status updates.
Offline mode
Working without connectivity and syncing when back online — where the process requires it.
Backend and administration
Server side and an admin interface for content, users and rules.
Integrations
Data exchange with CRM, ERP, payments or other company systems.
Release and evolution
App Store and Google Play preparation, updates and ongoing feature development.
Integrations
What the system can connect with
The app is just one interface of the system. To show accurate data, it is usually connected with:
- CRM
- ERP
- Payments
- API
Delivery process
How we work
We start with who will use the app and in which situations — that drives platform choice, offline needs and architecture.
- 01
Discovery
Processes, users, data and existing systems.
- 02
UX/UI and architecture
User journeys, interfaces and system structure.
- 03
Engineering and integrations
Phased engineering and business system connections.
- 04
Testing and launch
Scenario testing, data migration and a safe launch.
- 05
Continuous development
Monitoring, support and new features.
A good fit for
- Services with recurring customer orders
- Companies with employees working in the field or across locations
- Products that need notifications, location or offline mode
- Businesses where the app must connect to internal systems
Not the right fit when
- When a well-designed mobile web interface achieves the same result
- When the app would be used rarely and without a clear scenario
- When nobody will support and evolve the product after launch
Frequently asked questions
Native or cross-platform?
Cross-platform lets one codebase serve iOS and Android; native makes the most of each platform’s capabilities. We recommend an approach after discovery, based on features, users and budget.
Can the app work offline?
Yes, if the process requires it. Offline mode lets users keep working and syncs data once connectivity returns. It needs to be planned at the architecture stage.
Do you build the admin interface as well?
Yes. An app usually needs a backend and an admin interface to manage content, users, orders and rules.
Do you help with App Store and Google Play release?
Yes. We prepare the app for release and help with store requirements and subsequent updates.
Can the app use data from our CRM or ERP?
Yes. The app can read and send data through integrations with CRM, ERP or other systems, provided they offer an API or another secure exchange method.
What happens after launch?
We monitor usage, fix issues, update the app for new OS versions and plan further features.
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